Shipping policy

Order processing times. After an order is placed, it will be shipped out within 2-3 days excluding weekends and/or holidays. Orders received after 5pm will be processed the next business day.

Local delivery options. If you offer multiple shipping options for nearby customers, such as local delivery or buy online, pick up in-store, explain the steps customers will need to follow after ordering, and clearly communicate your local delivery coverage.

Returns, changes, and cancellations. On top of accommodating returns through a dedicated return policy, summarize how your business evaluates refunds, order edits, and exchanges, and what your process is in the event of a lost or damaged order.

Potential service interruptions. Orders may take longer to arrive due to variables outside of our control. Your own shipping policy page is where you can communicate timeline estimates and explain to customers why their packages could be delayed.

Order tracking details. After an order has been placed, a shipment confirmation email will be sent that includes tracking information, or guidance on who to contact in case of any lost packages.